Assistance

Always by your side

Our after-sales assistance team provides clients with every kind of support relating to the functioning of devices and software for body composition measurement.

Whenever it’s possible, in order to guarantee immediate resumption of work activities, we provide users with remote assistance to resolve the issue.

In addition, from the reserved area, users can consult product manuals and the quick troubleshooting guide for their sensor and software.

AKERN strives constantly to improve customer after-sales assistance, guaranteeing:

AKERN strives constantly to improve customer after-sales assistance, guaranteeing:

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    Minimum intervation times

    AKERN guarantees shipment of repaired devices within 24 working hours from acceptance of the quotation (or receipt of payment, in the case of payment in advance).

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    Flexibility and efficiency

    To meet the needs of every client, AKERN offers a series of servizi accessori.


How to contact the after-sales service

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assistenza@akern.com

A dedicated e-mail with personnel always ready to answer all your assistance requests in real time.

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+39 055 831 5658

Calls will be managed by our after-sales assistance service.

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Complete the form

Assistance requests received using the form, usually have quicker response times.

Reporting incidents or missed incident

As of January 2014 the Italian Health Ministry gives healthcare operators access to an online form for reporting incidents:

http://www.salute.gov.it/DispoVigilancePortaleRapportoOperatoreWeb/

In June 2020 the European Commission released the new Manufacturer Incident Report (MIR) template which integrates the new requirements for incident reporting in accordance with (EU) Regulation 2017/745-746.

https://ec.europa.eu/docsroom/documents/41681

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